Gaya APA
,DKK, H, K.
(2004).
ON BECOMING A CUSTOMER-CENTRIC COMPANY
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JAKARTA:
GRAMEDIA PUSTAKA UTAMA.
Gaya MLA
,DKK, HERMAWAN, KARTAJAYA.
"ON BECOMING A CUSTOMER-CENTRIC COMPANY".
JAKARTA:
GRAMEDIA PUSTAKA UTAMA,
2004.
Text.